The IRS released a five-year Strategic Plan outlining goals to improve taxpayer service and tax administration. The Fiscal Year 2018-2022 IRS Strategic Plan is a roadmap for the agency’s programs and operations amid the changing needs of taxpayers and members of the tax community.
Developed with input from external partners and IRS employees, the plan focuses on six goals to improve customer service:
- Empower and enable taxpayers to meet their tax obligations – For taxpayers to understand and meet their filing, reporting and payment obligations, the IRS will add and enhance tools and support services.
- Protect the integrity of the tax system by encouraging compliance through administering and enforcing the tax code – As part of the agency’s efforts to close the tax gap, the IRS will pursue innovative approaches to understand, detect and resolve potential tax noncompliance.
- Proactively collaborate with external partners to improve tax administration – The IRS will engage partners to improve service and outreach to taxpayers, enhance collaboration and share best practices.
- Cultivate a well-equipped, diverse, flexible and engaged workforce – The IRS strives for a work culture that values innovation, welcomes multiple perspectives and celebrates diversity.
- Advance data access, usability and analytics to inform decision-making and improve operational outcomes – The IRS will continue to use data to drive decisions and make the most effective use of its resources.
- Drive increased agility, efficiency, effectiveness and security in IRS operations – Modern IT systems and technology are essential for excellent customer service and enforcement capabilities. Strong data systems are critical to safeguarding taxpayer data.
You can read the 32-page publication of Strategic Plan FY2018-2022 as a PDF here.
As the IRS works to makes these improvements, it will enforce the tax code fairly and uphold taxpayer rights. Under the Taxpayer Bill of Rights, every taxpayer has a set of fundamental rights they should be aware of when dealing with the IRS.