E-services Update

November 1, 2017

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A message from the IRS for e-Service Users:

Here’s a quick update on critical issues currently affecting e-Services users. Because the IRS is still reviewing its contract options for an identity-proofing vendor, the move of e-Services to Secure Access authentication will be delayed. The transition was originally planned for later this month. As of today, we do not have a new date. We will communicate via Quick Alert as soon as a new launch date is set.

Also, the technology upgrade of moving e-Services to a new platform continues. This means you are unable to take certain actions, like requesting an EFIN, viewing or updating an application. We recognize this is creating a hardship for some of you. Once the applications become available, which should be soon, we will have additional personnel available for the e-Help Desk to assist you and process your requests and applications as a priority. Please continue your organizational activities to prepare for Secure Access migration. We apologize for the inconvenience. Please know that we are doing our best to provide you with a series of upgraded services that will not only will make e-Services easier to use but also make it more secure for you and your clients.

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