The IRS Online Services (OLS) will be sending an email to approximately 120,000 taxpayers who have registered through the Secure Access e-Authentication process for certain online tools on

Because of duplicate usernames, IRS Online Services is changing the username of some taxpayers. Example: If the username is “JaneDoe,” it will be changed to “JaneDoe01” to avoid technical issues. If “JaneDoe01” is already taken, the new username would be “JaneDoe02”, “JaneDoe03”, etc.

To ensure the email is legitimate, the email will come from and will contain the following text:

Subject: Your IRS Username Has Changed

Dear First Name,

Due to system updates, the IRS has changed your username for IRS online services. No action is required on your part.

Your new username is:


Please use your new username anytime you login to the following applications on

Get Transcript

View your tax account

Identity Protection PIN (IP PIN)

Online Payment Agreement (OPA)

e-Postcard (Form 990-N Electronic Filing System)

Qualified Intermediary System (QI/WP/WT)

Want to choose a different username? You can change your username from the "Profile" page after logging in as (Username)in the applications listed above.

Your password has not changed.

About this message:
We've sent you this automated email because we changed your IRS online services username. For your security, the IRS will never contact you for personal or financial information in an email.

Please do not reply because we are not able to respond to messages sent to this email address.

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